Mackin Library Media - Testimonials

Testimonials

Classroom Services

“Using Mackin’s custom color-coded reading bags, we motivated our students to maintain perfect attendance during our Extended School Year. Over 6,000 students were thrilled with the chance to take home their very own backpack full of leveled books … to continue the education process throughout the summer.”
United ISD
Laredo, TX

“Mackin Classroom Services offers such a time-saving gift for any teacher looking for high-quality literature selections aligned to textbooks or unit themes. Mackin researches and finds what you need.”
Pat Bodenstab
St. Paul, MN

“When we placed our large bilingual classroom orders with Mackin, we knew they were competitively priced and could fill our order, but we never realized the superior service they would offer us, too. They color-coded and labeled each grade level and classroom set individually because they knew it would make our process easier.”
Denver Public Schools
Denver, CO

Collection Development and Analysis

“Mackin is always my first choice for collection development. I love the selection, the prices and the service.”
Merri Lynne Alexander and Carol Mills
Dallas, TX

“The best thing about the analysis is it gave me a list of call numbers that needed correction. I have been working on fixing things in the catalog since the beginning of the year. I did a dance of joy when I saw your list. It truly made my day. I spent a couple of hours doing corrections and got my analysis from 60% to 99.2%!”
Sue Speed
Greenville, NC

“Thank you so much for the lists I requested. You used the data from the collection analysis well, finding books that would help fill the gaps in our collection. You listened carefully to what I specifically wanted in terms of a variety of reading levels, positive reviews, and publication dates. I was very impressed with the titles you chose, and was able to spend my money efficiently and effectively. The time you saved me is invaluable.”
Amy Baumgart
Milwaukee Public Schools

“Working with Mackin has helped keep our collection fresh and relevant. With its user-friendly website and its collection analysis feature, ordering is fast and efficient, and its staff is always ready to answer any questions or concerns.”
J. Patrick Reilly
Cypress, TX

“After getting my Mackin collection analysis, I put it aside and wondered when I would get to do something about it. A few days later, a Mackin rep contacted me and we went over the analysis. She asked me on what areas I would like to concentrate and then posted to my log-in several lists of suggested titles that would help round out my collection. It’s been great to use those lists as I develop my book order. It’s been a real librarian life-saver!”
Karen Swanson
Mansfield, TX

"I recently had a collection analysis done by Mackin Library Media, who wrote a 2-year plan for my media center. Since then I have purged over 1,000 books from the recommended weeding list I received & have bought $11,500.00 worth of new materials."
Mary Craig
Milton, WA

"Thank you so much for sending the collection analysis book. I think the graphs especially will be very helpful in communicating with my principal. Having a detailed listing of all the books that probably should be weeded is a real blessing! It makes the process of eliminating such a large number of books easier for my administration to understand. If anybody complains about how many boxes of old books are leaving the library, I can just show them your list. It is great to be able to show another opinion to back up mine. Thanks for all your help!"
Zandra Swenson
Waco, TX

Customer Service

“As a first year librarian I truly appreciate the personalized service Mackin provides. Whenever I call everyone is so helpful. I received my orders in a timely manner and the processing was exactly as specified. I recommend Mackin to every librarian I know!”
Amy Louthan
Alvin, Texas

“The whole company smiles, even over the phone, and they are eager to help whenever I call. Mackin does it right.”
Linda Holder
Somerset, TX

“Mackin makes a great product, but what really makes them special and a cut above everyone else is their people. Mackin people make us feel so wonderful and like a part of the whole Mackin family. They are fabulous. I couldn’t do my job without them.”
Rhonda Pike
Mansfield ISD, TX

“I recommend Mackin for their personal service. When you call Customer Service, the first person you talk to can access your account and help you right away. You don’t get transferred around, have to repeat your information, and then be told that they can’t help you.I am also impressed with Mackin’s cataloging. The records are very complete. I spend much less time on them when I order from Mackin.”
Melissa Neace
Elgin, IL

“I have been delighted with the prompt and friendly service provided by all the staff at Mackin. Everyone from the receptionist to the collection development staff have been eager to help. It is comforting to know that if I run into a snag, someone at Mackin can help out.”
Nancy Johnston
Houston, TX

“I ‘vote’ for Mackin because the staff makes customer service number one. Last year the staff noticed that we had duplicated barcode numbers on a second order. One call from Mackin saved us hours of work. Thanks for looking out for us.”
Mary Cooley
Houston, TX

General

“If there's a Mackin Fan Club out there, I'm ready to join it. If not, I'll start one! We had funds to spend before June 30, and they worked with me tirelessly to acquire meaningful titles while spending the money and receiving delivery by June 30. Despite word on the streets, customer service is alive and well! I asked my Mackin Customer Service gal if they trained them all to be nice or if they only hired nice people. She said they only hire nice people -- what a concept! I could list the details of my positive experiences with their service, products, processing, billing, pricing, etc., but suffice to say I've been 110 percent satisfied. They are officially my No. 1 'go-to' vendor. It's news worth sharing!”
Andi Johnson
Arvada, CO

“I was extremely pleased with all my dealings with Mackin. There is not one thing I would suggest. Your customer service by far exceeds other companies. Your website is a breeze to navigate, and I will definitely use Mackin for future ordering. Thank you for answering the phone and not forcing me to go through 100 options before I actually talk to a real person. Your processing had not one error, and that is amazing. I will certainly recommend your company for the other two new schools we have opening up next summer.”
Kim Miskowski
Middleburg, FL

“We are really old customers of Mackin, but with budget cuts we were unable to order for about 3-4 years. Mackin is the only company we ever order from because you make it so easy for us to process the books, and the books come in great shape and arrive promptly. Your employees are more than helpful. Whenever I have a question about something I just call and they are very courteous and full of answers. It's pretty amazing to have a company that notifies you today that two books were shipped out yesterday and I got them today! I call that service!”
Betsy Chrystal
Delhi, IA

“I have been ordering books for our K-12 library from Mackin since 2001.We have utilized the collection analysis service to date our collection and to find gaps in our nonfiction sections. I use Mackin.com as my primary ordering tool. Mackin.com allows me to customize my orders. I can search for books by grade level, book reviews, year published, Dewey number and by many other sorting options. Whenever I need something relating to an order, the Mackin staffers are ready to help me right away. Books come in a timely manner, are shelf ready and labels are lined up perfectly. University Schools Library loves Mackin!”
Rachel Budzynski
Greeley, CO

“Thank you Mackin … you know how to make a librarian’s job easier and happier! Mackin just brings lots of smiles, especially when you get the very best “service with a smile” and, of course, Dianne Meyer! Their books are so bright and beautiful and who would not love FREE PROCESSING AND SHIPPING? I am amazed at the Collection Analysis and the suggested Weeding List … WOW … all I can say is, the sky is the limit with Mackin.”
Linda Vaughan
Sugar Land, TX

“Mackin is the best!! I am extremely satisfied with every aspect of Mackin. I have very specialized cataloging criteria for my collection and Mackin processed my order just as I requested. Mackin is the first ever to do this for me. I just can’t say enough great things about Mackin and all their services. I am so glad I found Mackin.”
Judy Kutzenberger
Harlingen, TX

“Mackin – great posters, helpful website, efficient ordering, expert processing, personal service, friendly staff – priceless!”
Rosemary Knapp
Camas, WA

"What an outstanding job you folks at Mackin do. We just finished going through each of the books in our orders and they were each processed as requested. I also received the duplicate barcodes I requested from you via the telephone just 2 days later! Thank you also, Cyndy, for the written verification of the change in processing that I recently requested. Mackin is top notch; keep up the good work!"
Valerie McCall
Los Angeles Unified School District

"I first began using Mackin in spring 2007. Ever since then, I have not ordered anything from the 'other' company. Mackin provides quality service and helps me create order lists for my difficult-to-reach reluctant readers. They do such outstanding work."
Angela C. Hall
Austin, TX

"Mackin is much more than a book vendor -- they have been my support staff for over a decade. They bring me the latest selections and reviews of the exact same books and multimedia materials that I would order after much review and consideration. I love it that there is always a knowledgeable professional available to assist me with questions or searches, and that both online and telephone orders are equally easy.
They carry everything at competitive prices, and shipping and processing are free. Although our media center is small, we get many requests from larger media centers to borrow our materials because we have such a nice collection. Thank you, Mackin, you are the best."
Mary Z. Cox (Media Specialist and Recording Artist)
Tallahassee, FL

"I placed my first order with Mackin in 2005. I was immediately impressed when my order arrived processed perfectly and with excellent MARC records. I absolutely love the fact that the phone is actually answered by a person when I call. It certainly saves me time when I don't have to push buttons and be put on hold or connected to the wrong person. Mackin's Customer Service is beyond compare. They are definitely my vendor of choice!"
Georgia Witt
Orange Grove, TX

Opening Day Collections

“I am a second year librarian with a brand new library. I would have been lost without Mackin. They did a super job with everything. I couldn’t have done it without them.”
Laurie Grace
Somerset, TX

“The collection you put together for me is superior. It is SO tied to my curriculum. Your attention to detail has made it easy for me to get things to the teachers and students as soon as they need it. Mackin makes me look good!”
Michelle Ohnstad
La Jolla, CA

“The staff at Mackin has made opening a new library so easy. They were efficient, helpful and knowledgeable. We know when we order from Mackin we can rest easy because processing, records, spine labels and shelving will be done perfectly. Mackin ‘knocks out’ the competition!”
Kelly Gully and Lauren Zachos
Cypress-Fairbanks ISD, TX

Website

“Mackin’s website is easy to use and fast – I can easily save lists for later or place an order in minutes.”
Michelle Ohnstad
Carlsbad, CA

“Your online catalog is a huge timesaver. I like having the book reviews, number of pages, recommended grades and pictures. I also like being able to work on lists at home or school. And your TitleMatch feature is wonderful because I can see what I already have on my lists so there aren’t any duplicates. Again, it saves me time.”
Karen Knudson
Lakewood, WA