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"Among the countless dealings I had with new vendors, one stands out as exceptional -- Mackin. I previously worked with Follett; and while I found the people there to be professional and capable, I never felt like I was any more important to them than any other person. Not so with the Mackin crew. What elevates the Mackin experience is their staff actually cares. They go above and beyond to help me realize whatever library-related goals I set. Mackin provides that personal touch that is all too often sorely lacking in the business world today. Prospective clients should feel free to call me with any questions."
-SJ Peterson, Citrus Valley High School, Redlands, CA |
"This was my first school opening, and two companies sought me out. I was contacted by a larger competitor of Mackin and by Mackin. I decided to go with Mackin primarily because of the customer service they provided. Their staff contacted me frequently to assist me in starting the school's first library collection, which helped me plan for the other important ideas that needed to be put in place. There are many reasons I have been pleased with Mackin, but the most important to me is their outstanding customer service."
-Tom Kirk, principal, Krystal School of Science, Math & Technology, Hesperia, CA |
"Our experience with Mackin couldn't have been better. I knew the initial collection they developed for us was good, but the proof came when the students arrived. Almost every book a student or teacher asked for is here. The Mackin staff came and helped shelve our new books. Their expertise was very much appreciated. I would highly recommend Mackin and their services to anyone opening a new library!"
-Brad Bahns, Sherwood, OR |
"I had no idea what I was getting into when I agreed to open a new library. Mackin helped me to make sense of the process. My Opening Day Coordinator was outstanding! She was easy to contact and very patiently helped me with my many questions. The people at Mackin made me feel like I was the only client they were working with. Their personalized service was fantastic, and I would highly recommend them."
-Kelly Iverson, Savage, MN |
"My county has primarily used Follett for Opening Day Collections, so when Ryan Thomas called me I really had no intention of even thinking about another company. Thanks to his gentle persistence, I agreed to meet with him in person. His presentation overwhelmed me, and I was offered so much more by Mackin. It almost sounded like one of those "too good to be true" offers. Although I was anxious about it, I went out on the proverbial limb ... and I'm so glad I did. Mackin delivers everything they promise!"
-Angela Dallis, Grovetown, GA |
"Mackin promised us a great experience and they came through. Their book list compilation has more titles than other companies for the same price."
-Mike Grein, Palm Springs, CA |
"Mackin's customer service is super. I had excellent suggestions from the Collection Development service and my sales representative went out of his way to be sure I had everything on the shelves ASAP."
-Elise Orell, Albuquerque, NM |
"Mackin has superb customer service. Anytime I had a question or problem, I was always helped and walked through the process. Emails or questions were always answered within 24 hours. The quality of the books was excellent and the website was very helpful. Overall, the best customer service I've dealt with."
-Zandra Lopez, Austin, TX |
"Once again, Mackin was there to help the Ennis Libraries with a difficult task! The Opening Day Collection team did a super job in guiding us as we prepared to split one collection and build an opening day collection on the basis of that split. It would have taken untold man hours for us to this on our own. With Mackin at our side, this task was accomplished in record time. As a result, we were able to open our new library with beautiful new books and the beginning of a well-rounded collection. Not only am I looking forward to continuing this relationship with Mackin, but I know they will be the first to be called when we open another new library in August!"
-Donna Montgomery, Ennis, TX |
"I was impressed with the professional, courteous, and efficient manner the Mackin representatives exhibited. They responded to all of my questions and needs in a timely manner. From the initial development of the collection to the last book being shelved, I was pleased with the experience I had with Mackin! They have a customer for life!"
-Judy Leleux, Silsbee, TX |
"Our experience opening a new library with Mackin couldn't have been better. Almost every book a student or teacher asked for is here. Their expertise was very much appreciated. I would highly recommend Mackin and their services!"
-Brad Bahns, Sherwood, OR |
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"We greatly appreciate the service provided by Mackin! Very little is needed by us in the planning; we can rely on your staff to always fill our needs."
-Laura Pierce, Burnsville, MN |
“Using Mackin’s custom color-coded reading bags, we motivated our students to maintain perfect attendance during our Extended School Year. Over 6,000 students were thrilled with the chance to take home their very own backpack full of leveled books … to continue the education process throughout the summer.”
-United ISD,Laredo, TX |
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“Mackin Classroom Services offers such a time-saving gift for any teacher looking for high-quality literature selections aligned to textbooks or unit themes. Mackin researches and finds what you need.”
-Pat Bodenstab, St. Paul, MN |
“When we placed our large bilingual classroom orders with Mackin, we knew they were competitively priced and could fill our order, but we never realized the superior service they would offer us, too. They color-coded and labeled each grade level and classroom set individually because they knew it would make our process easier.”
-Denver Public Schools,Denver, CO |
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“Opening a new school can be a very big task, but Mackin and our rep made creating a leveled book room an easy process. Thank you so much!”
-Mary Fitzgerald, Parker, CO |
“I am a first-year teacher in a "bare-bones" K-2 LD classroom. It was a relief when my school librarian referred me to Mackin. They chose low-level readers with high interest for my students. My students love the selections and are more eager to read.”
-Jill Mathenia, Belleville, IL |
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“Thank you so much for the lists I requested. You used the data from the collection analysis well, finding books that would help fill the gaps in our collection. You listened carefully to what I specifically wanted in terms of a variety of reading levels, positive reviews, and publication dates. I was very impressed with the titles you chose, and was able to spend my money efficiently and effectively. The time you saved me is invaluable.”
-Amy Baumgart, Milwaukee Public Schools |
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“After getting my Mackin collection analysis, I put it aside and wondered when I would get to do something about it. A few days later, a Mackin rep contacted me and we went over the analysis. She asked me on what areas I would like to concentrate and then posted to my log-in several lists of suggested titles that would help round out my collection. It’s been great to use those lists as I develop my book order. It’s been a real librarian life-saver!”
-Karen Swanson, Mansfield, TX |
"I recently had a collection analysis done by Mackin Library Media, who wrote a 2-year plan for my media center. Since then I have purged over 1,000 books from the recommended weeding list I received & have bought $11,500.00 worth of new materials."
-Mary Craig, Milton, WA |
"Thank you so much for sending the collection analysis book. I think the graphs especially will be very helpful in communicating with my principal. Having a detailed listing of all the books that probably should be weeded is a real blessing! It makes the process of eliminating such a large number of books easier for my administration to understand. If anybody complains about how many boxes of old books are leaving the library, I can just show them your list. It is great to be able to show another opinion to back up mine. Thanks for all your help!"
-Zandra Swenson, Waco, TX |
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“I am so glad that we are able to use Mackin's collection analysis tool because it will be invaluable in tracking our progress for reporting, etc. Thank you again for all of your help in setting this up for us. I wish we would have found Mackin a long time ago!”
-Julie Miller, Fort Jackson, SC |
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“As a first year librarian I truly appreciate the personalized service Mackin provides. Whenever I call everyone is so helpful. I received my orders in a timely manner and the processing was exactly as specified. I recommend Mackin to every librarian I know!”
-Amy Louthan, Alvin, Texas |
“I recommend Mackin for their personal service. When you call Customer Service, the first person you talk to can access your account and help you right away. You don’t get transferred around, have to repeat your information, and then be told that they can’t help you.I am also impressed with Mackin’s cataloging. The records are very complete. I spend much less time on them when I order from Mackin.”
-Melissa Neace, Elgin, IL |
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"I am very impressed with the personal attention given to any question I have. I feel great knowing I am going to be speaking with someone each time I call.”
-Shannon Jordan, Fort Worth, TX |
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“Mackin does a fantastic job of editing each call number so that it includes the Cutter Numbers that I still need in my collection. I have had LOTS of phone calls in to Mackin to ask for a variety of help. They are always extremely professional and prompt at getting me exactly what I need. And if it's not right the first time, they always fix it until it is.”
-Sue Wiater, Nekoosa School District, WI |
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“Ordering books through Mackin is an all-around positive experience! It is impossible to choose a favorite feature. The website makes book selection fun. But the very best 'feature' of Mackin is the people. When I call Mackin I am immediately directed to the person who can help me. I mentioned to my sales rep that I needed to update part of the high school collection and very quickly received an e-mail with directions for doing a collection analysis and shortly after that there was a list of recommended titles in my Inbox. My order was on the way in a flash! Thank you Mackin for making my life easier."
-Gloria Young, Pittsville, WI |
“Last spring, I was given additional funds to spend on books; however, I needed to spend the funds and secure an advance invoice on that day. I contacted Mackin, talked to a person rather than a recording, and you were able to do what needed to be done. The books arrived when they were supposed to, with the correct automation specification, at the "do not exceed" price we specified. Representatives from your company kept in contact with me by email, and always promptly responded to my questions. Making helpful customer service representatives available to your customers made me a Mackin customer initially. Your website, selection tools, product quality, number of titles, as well as adding my former Tandem representative to your team, will keep me a customer.”
-Linda Birchett, Welling, OK |
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“If there's a Mackin Fan Club out there, I'm ready to join it. If not, I'll start one! We had funds to spend before June 30, and they worked with me tirelessly to acquire meaningful titles while spending the money and receiving delivery by June 30. Despite word on the streets, customer service is alive and well! I asked my Mackin Customer Service gal if they trained them all to be nice or if they only hired nice people. She said they only hire nice people -- what a concept! I could list the details of my positive experiences with their service, products, processing, billing, pricing, etc., but suffice to say I've been 110 percent satisfied. They are officially my No. 1 'go-to' vendor. It's news worth sharing!”
-Andi Johnson, Arvada, CO |
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“Thank you Mackin … you know how to make a librarian’s job easier and happier! Mackin just brings lots of smiles, especially when you get the very best “service with a smile” and, of course, Dianne Meyer! Their books are so bright and beautiful and who would not love FREE PROCESSING AND SHIPPING? I am amazed at the Collection Analysis and the suggested Weeding List … WOW … all I can say is, the sky is the limit with Mackin.”
-Linda Vaughan, Sugar Land, TX |
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“Mackin is the best!! I am extremely satisfied with every aspect of Mackin. I have very specialized cataloging criteria for my collection and Mackin processed my order just as I requested. Mackin is the first ever to do this for me. I just can’t say enough great things about Mackin and all their services. I am so glad I found Mackin.”
-Judy Kutzenberger, Harlingen, TX |
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"I first began using Mackin in spring 2007. Ever since then, I have not ordered anything from the 'other' company. Mackin provides quality service and helps me create order lists for my difficult-to-reach reluctant readers. They do such outstanding work."
-Angela C. Hall, Austin, TX |
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"Mackin is much more than a book vendor -- they have been my support staff for over a decade. They bring me the latest selections and reviews of the exact same books and multimedia materials that I would order after much review and consideration. I love it that there is always a knowledgeable professional available to assist me with questions or searches, and that both online and telephone orders are equally easy. They carry everything at competitive prices, and shipping and processing are free. Although our media center is small, we get many requests from larger media centers to borrow our materials because we have such a nice collection. Thank you, Mackin, you are the best."
-Mary Z. Cox (Media Specialist and Recording Artist), Tallahassee, FL |
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“I cannot express how happy we are with everything. The processing is just beautiful and the quality of the books is exceptional. We are more than impressed with Mackin for everything and the customer service is just the best.”
-Julie Miller, Fort Jackson, SC |
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“I like the personal touch of Mackin. Mackin made a very daunting task [opening a new library] easy; especially the online selection and collection development tools.”
-Dr. Randy Ralph, Winston-Salem, NC |
“I used Mackin for the first time this year and I like their services better than any other company I have used. I can search their database by interest level and copyright, which is a huge time saver. The Mackin binding is durable, attractive, and affordable. I will definitely be using Mackin for the majority of my book purchases.”
-Laura Mangum, Bethel, NC |
Making current
Amazing library
Collections for
Kids who enjoy
Information and
Need plenty of books.
-Debbie Farynowski, Columbus, OH |
“I love Mackin! The quality of Mackin books is first-rate. I love the Mackin binding. The service of Mackin is reliable, consistent, helpful, and friendly. In this day and age of technology, it is nice to be able to access Mackin through the web. But it is more important, to me, to be able to pick up the phone and immediately be able to speak with a “real-live person”. Also, the services Mackin offers, such as Compendium and a database that aligns the books to the Standards of Learning for my state, is a wonderful asset. Free records and free shipping are just an added bonus.”
-Allyson Watkins, Virginia |
“Year after year, order after order, Mackin is my source for great online selection tools, terrific fill rates, responsive and friendly customer service, excellent cataloging, and collection analysis tools that fuel my efforts to advocate effectively for my library program. Mackin makes a difference in my process for selecting resources, and building the collection. Mackin makes a difference by helping me use my time wisely. Mackin makes a difference in meeting the reading needs and interests of my students. Thank you, Mackin.”
Nina Levine,Cortlandt Manor, NY |
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“I would like to commend the extra efforts and continued excellent service by Laura Hammerschmidt. In the past, I placed orders from approximately five different vendors. However, now I spend 95 percent of my yearly book budget with Mackin. I have found that Mackin has met and far exceeded my expectations as a book vendor. I have also found that Laura Hammerschmidt has provided me with not only excellent service but extends that rare personal touch that means so much to me as a customer. Laura spoke to my class at Lindenwood University. My students were amazed at her knowledge of books, the Mackin website and the role of a book vendor to educational professionals. Thank you for a wonderful product and a special thank you for a sales representative that goes the extra mile for her customers. I look forward to a long relationship with Mackin and Laura Hammerschmidt as my number one vendor for book orders.”
-Cynthia Miller, Fort Zumwalt North High, MO |
“I 'showed off' my great new section from Mackin, and how your FREE processing allowed me to get the books stamped and out to the students the same day I received them -- (in a year of budget cuts & without an assistant). They were amazed!”
-Marilyn Byrum, Greenbrier, TN |
“The Mackin employees are all so friendly and very attentive to your order. It's a company that makes librarians feel special.”
-Alison Freeland, Keysville, VA |
“I am extremely satisfied with the Mackin order. We had great savings, and I am very impressed with the jacket covers on the books. I hope that we will have money available to order from you again. Mackin is definitely at the top of my list.”
-Norma Spokowski, Williamsburg, VA |
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“Mackin’s website is easy to use and fast – I can easily save lists for later or place an order in minutes.”
-Michelle Ohnstad, Carlsbad, CA |
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“Your online catalog is a huge timesaver. I like having the book reviews, number of pages, recommended grades and pictures. I also like being able to work on lists at home or school. And your TitleMatch feature is wonderful because I can see what I already have on my lists so there aren’t any duplicates. Again, it saves me time.”
-Karen Knudson, Lakewood, WA |
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“Mackin is always on my desktop for easy access. Whenever I have a new book, or one with which I have questions, I refer to Mackin's online book reviews. The site provides easy access to much of the information librarians use. Services such as collection analysis, ease of processing and cataloging, and having an extremely helpful and friendly staff are reasons I have become a loyal customer.”
-Julie Hitt, Westport, WA |